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NewsDigital Assets · AAPL

Siri bank scam: Apple voice assistant routed 82-year-old to fake American Express number, BBB warns of wider pattern

Siri is in focus after Virginia, an 82-year-old from Concord, Massachusetts, used Apple's ($AAPL) voice assistant to place a call to American Express ($AXP) and instead reached a fraudulent number that escalated to a $100,000 transfer demand on her Bank of America ($BAC) account. Virginia froze her account before the transfer completed. The Better Business Bureau has documented similar cases involving Siri and other voice assistants, and the incident arrives as Apple navigates a separate $250 million Siri settlement.

By Miles BroadbentDigital Assets DeskSeptember 11, 20262 min readAAPL ·AXP ·BAC
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Key takeaways

  • An 82-year-old woman named Virginia from Concord, Massachusetts used Apple's Siri to call American Express but was connected to a fraudulent number that escalated to a $100,000 transfer demand on her Bank of America account.
  • Virginia froze her Bank of America account before the transfer completed, avoiding the loss.
  • The scam chained two techniques: a fake customer-service number that intercepted the initial contact, followed by an overpayment/refund scheme in which a caller posing as a Bank of America security expert pressured her to return excess funds.
  • The Better Business Bureau has documented similar cases involving Siri and other voice assistants, and the incident coincides with Apple navigating a separate $250 million Siri settlement.
  • Bank of America says it will never ask customers to transfer money because fraud was detected on an account.

Siri is in focus after Virginia, an 82-year-old from Concord, Massachusetts, used Apple's ($AAPL) voice assistant to place a call to American Express ($AXP) and instead reached a fraudulent number that escalated to a $100,000 transfer demand on her Bank of America ($BAC) account. Virginia froze her account before the transfer completed. The Better Business Bureau has documented similar cases involving Siri and other voice assistants, and the incident arrives as Apple navigates a separate $250 million Siri settlement.

How the numbers moved

Virginia says she expected a $1,000 credit on the call. The figure jumped to $100,000. The person she was speaking with, presenting as a Bank of America security expert, told her the error could not be corrected and that she needed to go to a branch to return the excess funds. That matches a recognized overpayment scam structure: a criminal inflates an apparent deposit, then pressures the victim to return the difference before she can verify her actual balance. Whether the criminal used remote-access software or a manipulated banking page to produce the inflated figure is not established from Virginia's account.

The scam chained two techniques. First came the fake customer-service number intercepting the initial contact. Then came the refund scheme. Virginia said she had asked Siri rather than using the number printed on her credit card, and had no reason to expect the assistant would route her to a fraudulent line. With a web search, the caller at least sees the number before dialing. A voice assistant may route the call without displaying it, which can lower the caller's guard before the conversation begins.

Apple says business information can appear across its services, including Maps and Siri, with place cards that may include phone numbers. The company did not respond before press deadline. How the fraudulent number became associated with the American Express request is not known from Virginia's description.

What the tape is watching

Bank of America has stated that it will never ask customers to transfer money because fraud was detected on an account. The FTC accepts fraud reports at ReportFraud.ftc.gov, and the refund or overpayment pattern Virginia encountered is among the schemes the agency tracks. Customers who believe an incorrect business number surfaced through Siri or Apple Maps can report the listing inside the Maps app, a step that may help prevent another caller from reaching the same number.

About this story

Filed by the digital assets desk of MarketPR on September 11, 2026. Source: foxnews.com. Indicative figures are not investment advice.

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Frequently asked

How much money did the scammers try to get from Virginia?

After she expected a $1,000 credit, the figure was inflated to $100,000, which a caller posing as a Bank of America security expert demanded she return by going to a branch.

Why is using a voice assistant like Siri considered riskier than a web search in this case?

With a web search the caller at least sees the number before dialing, whereas a voice assistant may route the call without displaying it, which can lower the caller's guard before the conversation begins.

How can someone report an incorrect business number found through Siri or Apple Maps?

Customers can report the listing inside the Apple Maps app, a step that may help prevent another caller from reaching the same fraudulent number.

Where can people report this type of fraud?

The FTC accepts fraud reports at ReportFraud.ftc.gov, and the overpayment pattern Virginia encountered is among the schemes the agency tracks.

Did Apple explain how the fraudulent number became linked to the American Express request?

No; Apple said business information can appear across its services including Maps and Siri with place cards that may include phone numbers, but it did not respond before press deadline and how the number became associated is not known from Virginia's account.